Privacy Policy
About our privacy policy
Fist & Fern cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never share your data with third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Fist & Fern. The effective date of these terms and conditions is March 30, 2020; the publication of a new version cancels all previous versions. This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person. You will find their contact details at the end of our privacy policy.
About data processing
Below, you can read how we process your data, where we store it, what security techniques we use, and who has access to the data.
Webshopsoftware
MijnWebwinkel: Our online store is developed using software from MijnWebwinkel. Personal data you provide to us for the purposes of our services will be shared with this party. MijnWebwinkel has access to your data to provide us with (technical) support; they will never use your data for any other purpose. MijnWebwinkel is obligated to implement appropriate security measures under the agreement we have with them. MijnWebwinkel uses cookies to collect technical information regarding your use of the software; no personal data is collected or stored.
Webhosting
MijnWebwinkel: We purchase web hosting and email services from MijnWebwinkel. MijnWebwinkelprocesses personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not considered personal data. MijnWebwinkel has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MijnWebwinkel is obligated to maintain confidentiality under the confidentiality agreement.
MijnWebwinkel: We use MijnWebwinkel for our regular business email communications. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. MijnWebwinkel does not have access to our mailbox, and we treat all our email communications confidentially.
Payment processors
Mollie: We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address, and city of residence, as well as your payment information such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which it engages third parties. Mollie does not retain your data for longer than is permitted by law.
PayPal: We use the PayPal platform to process (part of) the payments in our online store. PayPal processes your name, address, and city of residence information, as well as your payment information such as your bank account or credit card number. PayPal has implemented appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of a request for a deferred payment (credit facility), PayPal shares personal data and information regarding your financial position with credit rating agencies. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of PayPal's services for which it engages third parties. PayPal does not retain your data for longer than is permitted by law.
Shipping and logistisc
MyParcel and PostNL: When you place an order with us, it's our responsibility to have your package delivered to you. We use the services of MyParcel and PostNL to carry out deliveries. For this purpose, we must share your name, address, and city of residence with MyParcel and PostNL. MyParcel and PostNL use this information solely for the purpose of fulfilling the agreement. If MyParcel and PostNL engage subcontractors, they will also share your information with these parties.
Invoicing and bookkeeping
E-Boekhouden: We use the services of E-Boekhouden to manage our administration and accounting. We share your name, address, and city of residence, as well as details regarding your order. This information is used to manage sales invoices. Your personal data is transmitted and stored securely. E-Boekhouden is obligated to maintain confidentiality and will treat your data confidentially. E-Boekhouden will not use your personal data for purposes other than those described above.
External sales channels
Etsy: We sell (some of) our items through the Etsy platform. If you place an order through this platform, Etsy shares your order details and personal information with us. We use this information to process your order. We treat your information confidentially and have implemented appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date—other than at your request—we will ask for your explicit consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or a legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, Fist & Fern may be legally obligated to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will object to this within the limits of the law.
Retention periods
We retain your data for as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider this as a request to be forgotten. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable retention period. However, employees will no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address you already have on file with us. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain records of processed requests; in the case of a request to be forgotten, we will record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are misusing your personal data.
Right of access
You always have the right to access the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file for you, along with an overview of the processors who hold this data, stating the category under which we store this data.
Right to rectification
You always have the right to have the data we process (or have processed) that relates to you personally or can be traced back to you, corrected. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected to the email address we have on file for you.
Right to restrict processing
You always have the right to restrict the data we process (or have processed) that relates to you personally or is identifiable from you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable to you, processed by another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties, to the email address we have on file for you. In all likelihood, in such a case, we will no longer be able to continue providing services, as the secure linking of data files can no longer be guaranteed.
Right to Object and Other Rights
You have the right to object to the processing of your personal data by or on behalf of Fist & Fern, in appropriate circumstances. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.
Cookies
We only use essential cooking for the functioning of this website. We don't collect statistics about traffic and we don't share information with partners for ads and social media.
Changes in the privacy policy
We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
Contact information
Fist & Fern
Postbus 109
9670AC Winschoten
Nederland
T +31 (0) 614161152
E info@fistandfern.nl
Contactperson for privacy affairs:
Karin Berkhoudt
